CUSTOMER EXPERIENCE &
'Mind the Gap'
Management teams around the world have spent hundreds of hours creating customer experience strategies, only to find that they are failing to filter down to the people who need to deliver on them.
It is not that employees don't want to deliver on CX, it's just that many don't understand it.
This presentation is designed to educate, inform and inspire staff at all levels to get on board with the company customer service and experience strategy.