EXECUTIVE PRESENCE PTY LTD t/a CUSTOMER EXPERIENCE CONNEXION   

CONTACT #  LYNN BAKER -  +27 82 457 5752   EMAIL :  lynn@cxconnexion.co.za

KEYNOTE

SPEAKER

SPEAKER

SHOWREEL

CXKEYNOTE

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video

KEYNOTE

SPEECHES

KEYNOTE SPEECHES FOR CONFERENCES & EVENTS

01

 

KEYNOTE SPEECH

(1 x hour)

CUSTOMER EXPERIENCE

'MOMENTS OF MAGIC'

What's the difference between service and experience?.

How are the best companies in the world using experience to drive sales, reduce churn and increase loyalty.

Designed to motivate and inspire audiences to consider their role in driving an exceptional

customer experience

AUDIENCE LEVEL :  SALES, FRONT-LINE STAFF, BACK OFFICE EMPLOYEES, MANAGEMENT, LEADERSHIP

02

 

KEYNOTE SPEECH

(1 x hour)

CUSTOMER EXPERIENCE

BY DESIGN !

What's the difference between service and experience?.

How are the best companies in the world using experience to drive sales, reduce churn and increase loyalty. Where do businesses start to implement a customer-focused strategy. Learn the 7 Phases Model of Customer Experience Strategy Design

AUDIENCE LEVEL :  MANAGEMENT, LEADERSHIP & C-SUITE

03

 

KEYNOTE SPEECH

(1 x hour)

CUSTOMER EXPERIENCE & EMPLOYEE ENGAGEMENT

MIND THE GAP!

What's the difference between service and experience?.

How are the best companies in the world using experience to drive sales, reduce churn and increase loyalty.  Employee Engagement is a critical factor in driving a successful customer experience strategy.  Learn how other companies are designing and implementing Employee Experience strategies.

AUDIENCE LEVEL :  MANAGEMENT, LEADERSHIP & C-SUITE

04

KEYNOTE SPEECH

(1 x hour)

EXECUTIVE PRESENCE

'BEYOND MANAGING TO LEADERSHIP'

Executive Presence refers to those people who walk into a room and everyone turns to look at them, when they speak people listen and when they lead, others follow.  They command authority – exude energy that is magnetic and possess charisma that is captivating!  Their appearance is impeccable; they present themselves with confident composure, perfect poise and a charm that naturally attracts attention. So what is Executive Presence? - Is it a new business school buzzword or is there some substance to this illusive concept - and how can we get it?

AUDIENCE LEVEL :  MANAGEMENT, LEADERSHIP & C-SUITE

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